Terms and Conditions

These Terms and Conditions (hereinafter referred to as the "Terms") set out the rules for using the online game fballers and the related services described below. They are the terms and conditions for the provision of electronic services within the meaning of the Polish Act of 18 July 2002 on the Provision of Electronic Services. Please read them before you create an account. By creating an account you accept the Terms.

How we process personal data is described in the separate Privacy Policy.

1. Who we are

The game and the related services are provided by BALLERS GROUP Sp. z o.o., with its registered seat at ul. Zygmunta Krasińskiego 29/1, 40-019 Katowice, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number 0000885315, NIP: 9542823814, REGON: 388232712, share capital PLN 5,000 (hereinafter referred to as "we" or "us").

You can contact us by e-mail at contact@fballers.com or by post at the address above. This e-mail address is also our single point of contact for users and for authorities under the Digital Services Act (Regulation (EU) 2022/2065). You can write to us in English or Polish.

2. Definitions

Game: the online football game fballers, available in a web browser at https://play.fballers.com and, once released, as a desktop application distributed through Steam.
Website: the website available at https://fballers.com, including the blog, the newsletter and community events such as Pick'em.
Services: the Game and the Website together.
Account: your user account in the Game, which can hold one or more Characters.
Character: a footballer you create and play in the Game.
Virtual Items: everything you can obtain in the Game, including equipment, cards, cosmetics, titles, club appearances and in-game currencies.
Cash: the in-game currency earned by playing (for example from matches, contracts, sponsors or the market). Cash cannot be bought with real money.
fCoin: the premium in-game currency that can be bought with real money.
VIP: the optional paid subscription that unlocks convenience features in the Game.
Alpha: the current, early testing stage of the Game.
Consumer: a natural person using the Services for purposes unrelated to their business or profession. The rules for Consumers in these Terms also apply to a natural person running a sole business who concludes a contract with us that is not of a professional nature for them, in particular in light of the business activities entered in the Polish CEIDG register.

3. The Alpha

The Game is in Alpha. It is unfinished, it will contain bugs, and features, balance, content, prices and rules will change, sometimes significantly and at short notice.
Access to the Alpha may be limited, for example to players with an invite code. An invite code is personal to the player who receives it unless we say otherwise, and we may limit how many times it can be used.
During the Alpha we may reset the game world ("wipe"). A wipe may remove Characters, clubs, progress, Cash, fCoin and Virtual Items. We will announce planned wipes in the Game or on our Discord server in advance whenever we can.
fCoin cannot be purchased during the Alpha. Other paid features may be unavailable during the Alpha as well.
We welcome feedback, bug reports and ideas. By sending them, you allow us to use them free of charge to develop the Game, without any obligation to you.

4. Technical requirements

To use the Services you need:

a device with internet access;
a current version of a common web browser (such as Chrome, Firefox, Edge or Safari) with JavaScript, cookies and local storage enabled; or, for the desktop application, a Steam account and an operating system supported by the application;
an active e-mail address, unless you sign in with Steam.

Using the internet involves risks, such as malware or unauthorised access to your device. Keep your device and software up to date and protect your login details.

5. Your Account

Using the Game is free of charge. A contract for the provision of the Game is concluded when you create an Account and is concluded for an indefinite period.
If you are under 18, you may create an Account and use the Game only with the consent of your parent or legal guardian. Purchases also require that consent.
You can create an Account with an e-mail address and password or, where available, by signing in with Steam. If you sign in with Steam, the Steam Subscriber Agreement of Valve Corporation also applies to your use of Steam.
Each person may have only one Account. You may create several Characters within your Account, up to the number of character slots available to you.
Your Account is personal. You may not sell, rent, lend, share or give away your Account or any Character, or play someone else's Account.
Keep your password secret. You are responsible for what happens on your Account. If you believe someone else has access to it, change your password and contact us.
Names of Characters and clubs must comply with section 6. We may change or reset a name that does not.

6. Rules of conduct

When using the Services, you must not:

post or send content that is illegal, or that is hateful, harassing, threatening, sexually explicit, or that infringes the rights of others, including their personal rights and intellectual property;
impersonate other people, our staff or moderators;
spam, advertise, or post links to scams, malware or phishing;
use cheats, bots, scripts, macros or other automation, or any software that modifies the Game or gives you an unfair advantage;
exploit bugs or errors; if you find one, report it to us and do not use it;
attack, overload, reverse engineer or attempt to gain unauthorised access to the Services, other Accounts or our systems;
use additional Accounts, or Characters on several Accounts, to give yourself or others an advantage, for example by moving Cash or Virtual Items between them or by fixing matches;
buy, sell or trade Accounts, Characters, Cash, fCoin or Virtual Items for real money or anything else outside the Game, or offer such services;
share other people's personal data without their permission;
use the Services for any purpose that breaks the law or these Terms.

7. Content you post

The Game lets you publish content, such as chat messages, direct messages, feed posts, club names and descriptions, avatars, club logos and other images. You are responsible for the content you publish and must have the right to publish it.
You keep the rights you have to your content. You grant us a free, non-exclusive, worldwide licence, for as long as the content remains in the Services, to store, reproduce, display and make it available in the Services to the extent needed to run the Game, and to adapt it technically (for example by resizing images).
Content in global, league and club chats and in the feed may be seen by other players. Do not share anything you want to keep private.

8. Reports and moderation

You can report content or a player that breaks the law or these Terms using the report option in the Game or by e-mail to contact@fballers.com. A report of illegal content should explain why you think the content is illegal, show where it is (for example the player, the chat and the time), and include your name and e-mail address, unless the report concerns child sexual abuse material.
We review reports diligently and without undue delay, and we let the reporting person know our decision when we have their contact details.
To keep the Game safe we use automated tools, including word filters, message rate limits, slow mode, and temporarily hiding a message reported by several trusted players until a moderator reviews it. Decisions on account restrictions are made by our team.
If you break the law or these Terms, we may, depending on how serious and repeated the breach is: remove or hide content, change a name, issue a warning, mute you or restrict your access to chat or direct messages, temporarily freeze trading and purchases on your Account while we investigate, remove Cash or Virtual Items obtained through the breach, suspend your Account for a period, or permanently block your Account.
When we restrict your Account or your content, we will tell you the reasons, unless the law prevents us from doing so. You can appeal within 6 months by e-mail to contact@fballers.com. We will review your appeal and reply within 14 days.

9. Virtual Items, Cash and fCoin

Virtual Items, Cash and fCoin are not your property and have no monetary value outside the Game. We grant you a personal, non-transferable, revocable licence to use them in the Game in accordance with these Terms. You cannot exchange them for real money, and we do not buy them back.
fCoin is held on your Account and shared by all of its Characters. fCoin cannot be transferred to other players, cannot be converted into Cash, and is used only to obtain Virtual Items and features in the Game.
Cash and Virtual Items may be traded between players only through the features the Game provides, such as the market or sending Cash, and subject to the fees and limits shown in the Game. These fees are not refundable.
Because the Game is being developed and balanced, we may change the properties, prices, availability and effects of Virtual Items. We will not remove Virtual Items bought with fCoin from your Account, except during a wipe as described in section 3 or as a measure under section 8.

10. Purchases

You can buy fCoin packages and VIP. The content and price of each offer are shown before you buy. Prices are gross prices and include VAT where it applies.
Payments are processed by the payment provider shown at checkout. Where a reseller acts as the seller (merchant of record), it concludes the sales contract with you, its terms also apply, and it handles payment, invoices and refunds; we remain responsible for delivering the purchased content in the Game.
The contract is concluded when the payment provider confirms your payment. We will send a confirmation of the contract to your e-mail address.
Purchased fCoin is credited to your Account immediately after the payment is confirmed. VIP is activated immediately after the payment is confirmed.
If you are under 18, you must have your parent's or legal guardian's consent before you make a purchase.

11. VIP subscription

VIP is available in the tiers described in the Game. Each tier is sold for a 30-day period and renews automatically for another 30-day period at the price then in force, until you cancel it. We charge the payment method you chose at the start of each period.
You can cancel VIP at any time in the Game, through the payment provider, or by e-mail to contact@fballers.com. Cancellation stops the next 30-day period: we will not charge you again, and VIP stays active until the end of the period you have already paid for. It does not shorten that period, and we do not refund any part of it. VIP is only sold in full 30-day periods.
The current VIP benefits are described in the Game. We may develop and adjust them, but we will not substantially reduce the benefits of a period you have already paid for. If we raise the price, we will tell you at least 14 days before the next renewal and you can cancel before the new price applies.
When VIP ends, its benefits end too. Virtual Items you already obtained stay on your Account, and features that depend on VIP stop working until you renew it.
VIP may also be granted for free, for example as a reward. Free VIP does not renew.

12. Right of withdrawal

As a Consumer you can, as a rule, withdraw from a contract concluded at a distance within 14 days without giving a reason. The period starts on the day the contract is concluded.
fCoin. fCoin is digital content not supplied on a tangible medium. When you buy fCoin, you ask us to supply it immediately, before the withdrawal period ends, and you acknowledge that you lose your right of withdrawal once the fCoin is credited to your Account (Article 38(1)(13) of the Polish Act of 30 May 2014 on Consumer Rights). We will ask you to confirm this at checkout and include the confirmation in the e-mail confirming your purchase.
VIP. If you are a Consumer, the law gives you 14 days from the first VIP purchase to withdraw from that contract. If you asked us to start VIP immediately, you then pay only for the days until you withdraw and we refund the rest. This right does not restart when a period renews. After those 14 days, section 11 applies: cancelling stops the next period only, and the current period is not refunded.
To withdraw, send us a clear statement, for example by e-mail to contact@fballers.com: "I withdraw from the contract for [VIP tier] concluded on [date]. Account e-mail or Character name: [...]". You may also use the model withdrawal form set out in Annex 2 to the Polish Act on Consumer Rights, but you don't have to.
We will refund the payment within 14 days of receiving your statement, using the same payment method you used, unless you agree to another one. You will not bear any fees for the refund.

13. Conformity and complaints

We are responsible under the law for the conformity of the digital content and digital services we supply with the contract. If something you bought does not work as it should, you have the rights provided by the Polish Act on Consumer Rights, including having it brought into conformity, a price reduction or, where the law allows, withdrawal from the contract.
You can submit a complaint about the Services, including a purchase, by e-mail to contact@fballers.com. Please describe the problem, say what you expect us to do, and include your Account e-mail or Character name, and, for a purchase, its date.
We will reply to a complaint within 14 days of receiving it.

14. Availability of the Services

We try to keep the Services available at all times, but we cannot guarantee uninterrupted access. We may suspend the Services temporarily for maintenance, updates or security reasons, and we will announce planned breaks in advance when we can.
We develop the Game continuously and may add, change or remove features and content, in particular during the Alpha.

15. Ending the contract

You can stop playing and terminate the contract at any time, without notice, by asking us by e-mail to delete your Account. Deleting your Account permanently removes your Characters, progress, fCoin and Virtual Items, and cannot be undone. Deleting your Account does not cancel a subscription bought through a reseller; cancel it there as well.
We may terminate the contract with immediate effect and block your Account if you seriously or repeatedly break the law or these Terms, in particular the rules in section 6.
We may also terminate the contract for other important reasons with 30 days' notice, including if we decide to stop running the Game. In that case we will stop selling fCoin and VIP when we announce it, stop VIP renewals, and refund the price of any VIP period you have paid for that would extend beyond the end of the Game.

16. Intellectual property

The Game and the Website, including their software, graphics, sound, texts, names and logos, are protected by law and belong to us or our licensors. You may use them only to play the Game and use the Services in accordance with these Terms. You may create and share videos, streams and screenshots of the Game for non-commercial and content-creator purposes, as long as you do not suggest they are official.

fballers is a fictional game. Players, clubs and nationalities in the Game are not connected to real footballers, clubs, leagues or associations.

17. Liability

We are liable to you in accordance with the law. Nothing in these Terms excludes or limits our liability where the law does not allow it, in particular towards Consumers, or for damage caused intentionally.
We are not liable for interruptions or problems caused by things outside our control, such as the failure of your device or internet connection, or the services of third parties such as Steam or your payment provider, to the extent the law allows.
Towards users who are not Consumers, our liability is limited to the amount they paid us in the 12 months before the event giving rise to the claim, and we are not liable for lost profits.

18. Changes to these Terms

We may change these Terms for important reasons, such as a change in the law, a decision of a court or authority, a change in how the Game works or the features it offers, the introduction of new paid features or payment methods, or the need to improve security or prevent abuse.
We will announce changes on this page and in the Game or by e-mail at least 14 days before they take effect. If you do not accept them, you can terminate the contract before that date. Changes do not affect purchases already made.

19. Governing law and disputes

These Terms are governed by Polish law. If you are a Consumer, this does not deprive you of the protection of the mandatory laws of the country where you have your habitual residence.
Disputes will be settled by the competent common court. Disputes with users who are not Consumers will be settled by the court competent for our registered seat.
As a Consumer you may also use out-of-court ways of resolving complaints and disputes. In Poland these include the help of a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów), the consumer organisations, and the mediation and arbitration offered by the regional inspectorates of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej). More information is available from the Polish Office of Competition and Consumer Protection at https://uokik.gov.pl. Using these procedures is voluntary for both sides.

20. Final provisions

These Terms are available free of charge on this page, where you can save or print them. If any provision of these Terms is found to be invalid, the remaining provisions stay in force.